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Telehealth at HealthMint

Our priority as a primary health care service 

is to protect you, your families, and our team.

That is what Telehealth does…

Welcome to Telehealth at HealthMint

Telehealth connects patients and health care providers to each other, without the need for travelling to HealthMint Medical Centres. This will reduce your time, costs and stress associated with travelling to an appointment.

A telehealth appointment is just like a normal appointment; only the health care provider you will be seeing and speaking with is on a monitor or TV screen. You will be able to see, hear and talk to them as if they were in the same room as you.

HealthMint is taking action to reduce the risk of infection and slow the spread of coronavirus in the community. In addition to practising social distancing, where suitable, we are offering telephone or video call appointments (also called Telehealth).

A Telehealth appointment will only be held if it does not compromise your diagnosis or treatment.

The proactive steps that we are taking to minimise the need for face-to face-appointments and to minimise any risk of infections are:

  1. Screening questions when booking both online or over the phone
  2. Everyone will be sent an SMS within 24 hours before their appointment asking further screening questions & to gather information for the GP
  3. Video consults – so that you can speak to our team from the comfort of your home
We are very excited to be able to roll this out to the full team. This includes our GPs and Allied Health practitioners. This technology is critical for the community in helping to minimise the spread of the virus.

What will the cost of Telehealth be?

The pricing will be EXACTLY THE SAME as our usual rates!! Please see our prices here.

Temporary bulk billing support is available for patients who have become unemployed as a result of COVID-19.

What services are using Telehealth?

  • All HealthMint GPs
  • Psychology
  • Nurses
  • Dietitian

What can be diagnosed and treated using telehealth?

  • Respiratory Tract Infection
  • Urinary Tract Infections (UTI) / Cystitis
  • Eczema/Psoriasis – dry skin
  • Gastroenteritis
  • Infections
  • Conjunctivitis
  • Rashes
  • Sinusitis
  • Sore throat

The above list is not exhaustive and should be treated as a guide only


about Telehealth

We have tried to answer many common questions you may have about Telehealth. This list may be changed at any time, so please check back regularly for updates

How do I book a Telehealth appointment?

Book online or over the phone as you normally would. After being pre-screened you can either choose Telehealth or Face-to-Face or in the circumstance that it would be unsafe for you to attend the clinic you will be directed to a Telehealth appointment.

If the situation with Covid-19 escalates, we may default to have most appointments done by Telehealth. If this is required, you will be notified at the time of booking.

What happens at my appointment time?

  • At the time of your appointment, you will get an SMS when your practitioner is ready to start the video or phone consult.
  • You need to keep your phone nearby, off silent mode and make sure you are in a quiet space with reliable connection.
  • You will be contacted after your appointment to finalise and arrange payment.
  • If you haven’t heard from the practitioner more than 15 mins after your scheduled start time, contact the clinic via reception.

What services can HealthMint provide during a Telehealth appointment?

Most GP consultations can be conducted wholly via Telehealth. The following list is a guide of services we can generally provide through a Telehealth consultation. 

  • Follow-ups
  • Repeat Prescriptions
  • Referrals to specialists
  • Pathology requests
  • Medical certificates

We can also diagnose and treat most common medical conditions, for example:

  • Respiratory Tract Infection
  • Urinary Tract Infections / Cystitis
  • Eczema / Psoriasis – Dry Skin
  • Gastroenteritis
  • Infections
  • Conjunctivitis
  • Rashes
  • Sinusitis
  • Sore throat

The above lists are not exhaustive and should be treated as a guide only.

Can I still come into the clinic?

For patients that select or are directed towards Telehealth (e.g. if you have viral symptoms), the doctor will tell you during the consult if you need to arrange to come in for an examination, and appropriate arrangements can be made. If a face-to-face appointment is required we may start the appointment via Telehealth (eg while you sit in your car in the car park) and only ask you to come into the clinic when ready to start the physical examination or treatment.

If we return to having all appointments defaulting to Telehealth, then any face-to-face consultations will need to be started by Telehealth before you enter the clinic.

What is the privacy policy of a Telehealth consult?

All data is hosted in Australia and complies with Australian Cyber Security Center requirements. At no stage does any data go overseas.

The video/audio is not recorded automatically, and any medical information is stored in a secure electronic record that is only accessible by authorised staff at HealthMint. Further details can be found in our Privacy Policy.

Who can provide/who is providing the Telehealth consults?

All HealthMint GPs, psychologists, nurses & dietitian.

What are the fees/pricing of the appointment?

The pricing will be EXACTLY THE SAME as our usual rates!! Please see our prices here.

Are Telehealth appointments bulk billed or can I get a rebate from Medicare?

Temporary bulk billing support is available for patients who have become unemployed as a result of COVID-19. 

Please remember that all our doctors are running a small business within our clinic which is also a small business. If you can afford to pay our standard appointment costs, please continue to do so, so we can continue supporting those who genuinely can’t at this time. We greatly appreciate your honesty.

What are the advantages of Telehealth consults?

You are able to talk to your doctor, with all the simplicity and convenience you’re used to when chatting and video calling on your phone.

It helps maintain principle of social distancing to reduce virus transmission, and avoid unnecessary contact between yourself and other patients and staff, in case you or others have a virus and could be contagious.

For more details on how Telehealth consults work, head to https://gpconsults.com.au/home/patients

What if I need a document printed? Prescription, blood test, radiology test, referral etc?

All documents can be printed and signed by our staff, and then sent to you and/or the required destination without you coming to the clinic in person. Options include: faxing, email, postal mail. Note: email is not generally “secure” and privacy/security can’t be guaranteed, but we can still send you documents with your consent.

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