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Oct 20
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Finding the Best GP in Cranbourne: Your Comprehensive Guide

By Body Systems, Children's Health, Featured, General Wellbeing, Lifestyle, Men's Health, Mental Health, Women's Health

Finding the Best GP in Cranbourne: Your Comprehensive Guide

Choosing the right General Practitioner (GP) is a crucial decision that can significantly impact your healthcare journey. A GP is often the first point of contact for any health-related concerns and plays a pivotal role in maintaining your overall well-being. This guide is specifically tailored for residents in Cranbourne, VIC, Australia, to help you make an informed decision when selecting a GP. If you’ve ever asked how to find a good GP or what your options are for choosing a GP then this is the guide for you!

Understanding the Importance of a Good GP

A reliable GP is an invaluable asset in your healthcare journey. They are responsible for diagnosing illnesses, providing treatments, and referring you to specialists when necessary. Having a trustworthy GP in Cranbourne ensures that you receive timely and appropriate medical care.

The Role of a GP in Your Healthcare Team

A GP serves as the cornerstone of your healthcare team. They are responsible for your primary care, which includes preventive health, chronic disease management, and general health advice. Their role is especially central in Cranbourne, given the area’s growing healthcare infrastructure.

Why Cranbourne Residents Should Prioritise Finding a Good GP

Being part of one of Melbourne’s biggest growth corridors, Cranbourne has a burgeoning healthcare ecosystem, making it even more essential for residents to have a local GP. A local GP can provide timely care and understands the specific healthcare needs and challenges of the Cranbourne community.

Key Factors to Consider When Choosing a GP in Cranbourne

When selecting a GP, several factors should be considered, each of which has its own importance in the context of Cranbourne.

Proximity and Accessibility

Given Cranbourne’s layout and traffic conditions (hello roundabouts and road works!), finding a GP nearby can save you valuable time. Consider the availability of public transportation and parking when making your choice. At HealthMint we are fortunate to have a large carpark next to our clinic in Cranbourne, and patients love the convenience of quick and easy parking!

GP’s Expertise and Specialisation

It’s essential to choose a GP whose skills and interests align with your healthcare needs. Cranbourne boasts a variety of clinics and GPs with diverse specializations, so take the time to research and find the right fit. For example, the various GPs who consult at HealthMint Cranbourne’s interests include the following:

  • Mental Health
  • Complex chronic disease management
  • Skin – including mole removal
  • Pregnancy planning and shared care
  • IUD and Implanon insertion and removal
  • Children’s health
  • Men’s and Women’s health
  • Iron infusions

The Importance of Practice Accreditation

One often overlooked but crucial factor in choosing a GP is the accreditation status of the practice. Accreditation is a quality assurance process that medical practices undergo to demonstrate their commitment to maintaining high standards of care. In Cranbourne, as in other parts of Australia, accredited practices have met specific benchmarks for quality, safety, and service delivery. When you choose a GP from an accredited practice, you can be confident that the clinic has been rigorously evaluated and meets or exceeds industry standards. This not only ensures that you receive the best possible care but also adds an extra layer of trust and reliability to your healthcare experience. Therefore, always inquire about the practice’s accreditation status when considering a new GP.

Leveraging Reviews and Recommendations

Online reviews and personal recommendations can provide valuable insights into a GP’s reputation.

Online Reviews: What Cranbourne Locals are Saying

Local forums and community boards often feature reviews and recommendations for GPs in Cranbourne. These platforms can offer firsthand accounts of patient experiences.

Where to Find Trustworthy Reviews: HealthMint’s Online Reputation

If you’re looking for firsthand accounts of experiences with GPs, online review platforms can be incredibly helpful. HealthMint is proud to have garnered positive reviews on multiple websites, reinforcing our commitment to quality healthcare. You can find verified patient reviews on platforms such as Google My Business, Word of Mouth Online, and Facebook. These reviews offer insights into various aspects of our practice, from the friendliness of our staff and the overall patient experience to the skill or the doctors consulting at HealthMint. We encourage you to explore these reviews to get a comprehensive understanding of what HealthMint has to offer to the Cranbourne community.

Word-of-Mouth: Trusted Recommendations from Cranbourne Residents

Don’t underestimate the power of a personal recommendation. Ask friends, family, or neighbours for their experiences and suggestions.

Making Your Final Decision

Once you’ve gathered all the necessary information, it’s time to make your final decision.

Setting Up an Initial Appointment

Before committing, set up an initial appointment to assess the GP’s suitability. Pay attention to the clinic’s environment, the staff’s professionalism, and the GP’s approach to care.

We offer Cranbourne residents the ability to book online and encourage new patient’s to give the doctors that work at our Cranbourne clinic a try!

Trusting Your Instincts

Your comfort and trust in your GP are paramount. If something feels off during your initial visit, it might be worth considering other options, including a different doctor in the same practice.

Make A Booking With a GP who Consults at HealthMint Cranbourne Today!

Choosing the right GP is a significant decision that should not be rushed. Take your time, do your research, and make an informed choice that suits your healthcare needs best. Cranbourne residents, your health is too important to leave to chance. Make a booking with one of the GPs who consult at HealthMint Cranbourne today to start your journey towards better health.

May 06
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health checks you need across your life

How often should you get a health check up

By Featured, General Wellbeing, Men's Health, Women's Health

What is a Regular Health Check Up and why are they important?

Regular health check ups can identify any early signs of health issues. Finding problems early means that your chances for effective treatment are increased. Many factors such as your age, gender, family history, lifestyle choices determine the types of health check ups you will need and will impact on how often you need a health check up. 

If you’re under the age of 35, health checks every 2-3 years is sufficient enough, however annual assessments are recommended for those who have family members suffering from chronic diseases such as diabetes, hypertension, high cholesterol, heart disease, arthritis, etc. People above age 60 or with pre-existing chronic illness should also consider a bi-annual check-up to ensure their health is maintained at its optimum level.

We have more information about health check ups and screening here and information about our comprehensive health checks here.

 

All Ages Health Check Up:

1. Melanoma/Skin Cancer 

In addition to self-checks, you should also see a GP or a skin cancer doctor for a full-body skin examination at least once a year. If you are at high-risk of skin cancer, your doctor will request that you have more frequent checks. This might be every three or six months, depending on your risk factors.

getting a skin check for melanoma as part of a health check up2. Dental Health

Most dentists recommend a routine dental check-up every 6 to 12 months, but a cookie cutter approach does not necessarily work for everyone. Some may need to visit a dentist more or less frequently and the dentist will advise how often a check-up is required. 

 

20-40’s Health Check Up: 

 1. Sexual Health

  • STI Check 
  • Chlamydia test 

2. Cervical Cancer (Women)

The Pap test has been replaced with a new Cervical Screening Test (CST) every five years. The CST is safe, more accurate and detects human papilloma virus (HPV) infection, the main cause of cervical cancer. Your first CST is due at 25 years of age or two years after your last Pap test. If your result is normal you will be due in five years to have your next test. Even if you have been vaccinated against HPV, you should continue to have regular screening as the vaccine doesn’t protect against all types of HPV infection known to cause cervical cancer. 

3. Reproductive Health (Women)

If you are planning to have a baby, chat to your GP about how to prepare yourself. 

4. Heart Health

  • Blood pressure
  • Cholesterol (40’s)

Read more about heart health here and here.

heart health check up 5. Diabetes

If you are over 40 you should be screened for type 2 diabetes. Your GP will use a questionnaire known as AUSDRISK for this.

6. Breast Health (Women)

Ensure you’re keeping up with your monthly self-exams and see your doctor if you notice any abnormalities such as changes to the shape of your breast, discomfort, dimpling on the skin or redness.

7. Mental Health

If you experience symptoms such as intense sadness, anxiety, irritability and changes to eating and sleeping habits for more than two weeks, chat to your GP about a mental health plan.

8. Testicular Health (Men)

A testicular self-check is especially important in your 20s and 30s as testicular cancer is the second most common type of cancer in young men aged 18-39.

 

50’s+ Health Check Up:

1. Breast Cancer 

It’s recommended that women between the ages of 50–69 years attend the BreastScreen Australia Program every two years for screening mammograms. Women aged 40 – 49, and those over 74, can also be screened free of charge on request.

2. Bowel Cancer 

When you reach 50, it’s recommended that you take a faecal occult blood test (FOBT) every two years to screen for bowel cancer (yes, it means testing your poo). The National Bowel Cancer Screening Program sends free at-home sample collection kits to people over 50 in the mail, but if you haven’t received one, chat to your GP or pharmacist.

3. Bone Density 

As your body winds back oestrogen production, bone density will begin to decrease which can lead to osteoporosis. Your GP can let you know if you need to have a bone density test.

bone density and bone health in your health check up4. Heart Health

Instead of every two years, these tests should now be performed annually:

  • Blood pressure
  • Cholesterol 

5.  Prostate Cancer

Discuss testing with your doctor. It is not recommended that all men are routinely tested for prostate cancer. You will need to consider the benefits, risks and uncertainties of testing, as well as your risk of developing the disease. More information about men’s health can be found here.

 

Can I perform a Health Check Up at home?

It is recommended that you perform regular checks at home to help keep track of your health, monitor ongoing conditions and check symptoms. 

  • Skin checks: Skin cancer is one of the most common forms of cancer but you can screen yourself quite easily. Check yourself once a month, looking for new growths or moles that have changed or started to bleed, itch, burn or crust over. Speak to a doctor if you find these. 
  • Breast checks: It’s important to be familiar with how your breasts look and feel at different points in your menstrual cycle. Breast changes can happen for many reasons, and most are not serious. Contact your GP if you notice any changes such as lumps, thickening of the skin or changes in colour.
  • Diet: A healthy diet improves your general health and wellbeing. 
  • Weight: Maintaining a healthy weight range helps prevent longer term diseases such as diabetes.
  • Smoking: Smoking increases your risk of many diseases. By quitting you can reduce the harm and lessen your chances of developing heart disease, lung disease or having a stroke. 
  • Alcohol: ensure you stick to the recommended intake of alcohol for men and women throughout the week.

dental health is important as part of a health check upYou should also speak with your doctor about immunisations in particular:

  • a pneumococcal vaccine if you have never had one, or if it has been more than five years since you had the vaccine 
  • an annual flu shot
  • a tetanus-diphtheria-pertussis booster every 10 years
  • a shingles or herpes zoster vaccine

Check-ups with other health professionals may include:

  • a dental exam – every year or so, or more often if recommended by your dentist.
  • an eye test – every one to two years if you have vision problems or glaucoma risk
  • a hearing test – if you have symptoms of hearing loss.

an eye check up or exam is an important part of your health check upPlease follow the links for more information about health check ups and screening and comprehensive health checks.

Mar 18
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what to expect when seeing a psychologist at healthmint cranbourne croydon

What to Expect When Seeing a Psychologist

By Featured, Mental Health

Are you going to see a psychologist for the first time? Congratulations on taking an important step towards improving your mental health and making it a priority!

Why Might I Choose to See a Psychologist?

You might visit a psychologist for help with concerns  such as:

  1. Depression, anxiety or stress
  2. Drug and alcohol abuse
  3. Eating disorders
  4. Fears and phobias
  5. Low self esteem
  6. Post traumatic stress disorder (PTSD)

A psychologist can also help you deal with challenges you may face in life such as:

  1. Relationship issues and breakdowns 
  2. Financial stress
  3. Grief or loss
  4. Domestic violence 
  5. Ageing 
  6. Situations in your social life, with family or work 

Note that not all psychologists treat the same presentations or age groups. Please see our FAQ’s regarding psychologists and review individual practitioner bios for more information.

 

What is it Like to See a Psychologist? 

You may be feeling nervous about coming to see a psychologist and the fear of being judged or not connecting with the psychologist can be daunting. The important thing to remember is that you have taken the first, and sometimes hardest step already – reaching out for help. 

A psychologist is there to help and support your journey of developing a better mind space for yourself. Here’s a brief outline on what to expect in general, noting that each psychologist may take a variation of this approach, and this can be discussed in your first visit.

 

First and Second Appointment: Assessment 

If you’ve been referred by your GP they will write on your Mental Health Care plan why they have referred you to a psychologist.  You will also be asked to explain in your own words what you would like your psychologist to help you with.

The first and second session will include specific questions about your past and current difficulties and you will be given some forms to fill out to see what symptoms are present and how severe they are. 

what to expect when seeing a psychologist at healthmint cranbourne croydon

Third Appointment: Treatment Planning 

You will be given information about your symptoms and possible diagnosis, as well as an understanding about what may be contributing to it. A plan is made together to move towards positive change and you will be given strategies to start to use in the following weeks. These typically include Cognitive Behaviour Therapy (CBT) and other evidence based techniques. Your psychologist will make suggestions as to what tools and resources will help you achieve your treatment goals, and guide you to seeking other services if needed.

 

Fourth Appointment Onwards: 

The new practices you have been taught are monitored and sustainable changes begin to be made.

 

Before Coming to Your First Psychology Appointment Please Think About:

  1. What would you like help with from a psychologist?
  2. What do you want to see change?
  3. What is your goal of undertaking psychological treatment? (Note that this may not be the same as the doctors/referrers goal)
  4. How will you know if treatment is working?

 

This will be talked about in your first two sessions to help plan your treatment.

 

Keeping your GP Updated, and Requests for Letters or Reports

Your GP will be updated after the sixth session on your treatment progress. If you would like to continue seeing a psychologist they can give you a Review which allows you to access more sessions, in accordance with Medicare regulations.

Please note: Many psychologists require clients to attend at least three appointments if requiring a letter or report, and these incur extra charges.

Summary of the Benefits of Seeing a Psychologist

A wonderful benefit of seeing a psychologist is having somewhere safe to open up about your feelings, experiences, worries and concerns. Remember seeing a psychologist is a confidential environment to discuss what’s bothering you with an objective ear – someone who does not judge you, and who has a vested interest in your well being. 

Seeing a psychologist shouldn’t have a stigma attached to it. It means you are taking your mental health seriously, and everyone can benefit from seeing a psychologist at different times in their lives. 

 

To book an appointment with one of the Independent GPs who consult at HealthMint to discuss mental health, please click here.

Feb 17
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children's health playing happily

What to Consider When it Comes to a Child’s Health

By Children's Health, Featured, Immunisation No Comments

Why is child health important? 

The early years of a child’s life are very important for their health and development. Healthy development means that children of all abilities, including those with special health care needs, are able to grow up with their social, emotional and educational needs met. Having a safe and loving home and spending time with family―playing, singing, reading, and talking―are very important. Proper nutrition, exercise, oral health, emotional support, sleep, and preventing disease through immunisations can also make a big difference. 

Good Nutrition

Poor nutrition and sedentary lifestyles have been linked with obesity, and children who are overweight or obese are more likely to become obese adults, putting them at risk of chronic conditions such as type 2 diabetes and cardiovascular disease at younger ages. 

Processed foods are often full of sugar, sodium, unhealthy fats and calories. Provide and cook meals for your child with natural foods like:child healthy eating

  • Fresh vegetables and fruits 
  • Lean cuts of meat
  • Poultry 
  • Fresh fish 
  • Whole grains 
  • Fibre-rich foods like beans and leafy greens

Encourage physical activity as much as possible 

Get children off the couch, reduce screen time, and have them playing outside often. 

Being involved in physical activity team sports is a great way to increase activity and has social, and emotional health benefits too. Regular activity supports brain development, muscle controls, balance and coordinator, bone strength and helps maintain a healthy weight. 

Running around outside can also positively affect sleep patterns, mental health, concentration at school and at home, self esteem and confidence. 

Other forms of activities that benefit your child’s health in a holistic way include: 

  • Dancing 
  • Arts and crafts
  • Tidying up and assisting with chores around the home
  • Playing a musical instrument
  • Singing

Create a healthy smile

Good dental and oral health starts with your child’s baby teeth. Establishing good brushing and oral habits from early on promotes behaviour they will take into adulthood. 

Poor oral health is associated with increased risk of chronic disease later in life, including stroke and cardiovascular disease. It is also central to overall health and wellbeing, positively affecting their quality of live, social interactions and self esteem.

child brushing teeth oral health

Dental decay is the most prevalent oral disease among Australian children. 

Ways to reduce the chances of tooth decay in children are: 

  • Limiting consumption of beverages containing high amounts of sugar
  • Reducing sugar-laden snacks (lollies, muesli bars, cakes)
  • Regular trips to the dentist
  • Practising good oral hygiene – brushing teeth at least twice daily

Nurture their minds

Children’s social and emotional well-being and how they think and feel about themselves and others, and deal with daily challenges is a component of mental health and wellbeing. 

It is important to care for your child’s social and emotional development so they:

  • Are confident 
  • Can communicate well
  • Do better at school
  • Are equipped to develop and have good relationships
  • Can take on and persist with challenging tasks 

The Smiling Mind app is a great resource for children (and adults!) that involves a series of short exercises that guide children through breathing and becoming aware of their bodies to “put a smile on their mind”. It is based on the principle of “Mindfulness” – that is, being aware of taste, touch, sight and smell to be “in the moment” and truly achieve a sense of calm and perspective.

Get enough shut-eye

Sleep is essential to your child’s health and healthy brain development. A lack of sleep has been associated with the development and severity of a range of physical, behavioural and other mental health issues. A lack of sleep in children can cause an increased risk of obesity.

Keep immunisations up to date

Immunisation is a simple, safe and effective way of protecting children against certain diseases.

Immunisation protects children (and adults) against harmful infections before they come into contact with them in the community.

It uses the body’s natural defence mechanism — the immune system — to build resistance to specific infections.

  • Chickenpox
  • Diphtheria
  • Haemophilus influenza type B (Hib)
  • Hepatitis B
  • Measles
  • Meningococcal disease
  • Mumps
  • Pneumococcal infection
  • Polio (poliomyelitis)
  • Rotavirus
  • Rubella
  • Tetanus
  • Whooping cough (pertussis)

Children aged over 6 months can also have the flu vaccine each year, which is available in autumn. Children aged 12 to 13 should be vaccinated against human papillomavirus (HPV) through their schools.

National Immunisation Schedule can be found here

 

For more information on Child Health services and health checks – click here >

Jan 27
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Role of the GP in pregnancy - GP and pregnant woman in consulting room

Planning for a Baby: How your GP Can Help

By Family Planning & Parenting, Featured, Women's Health No Comments

The role of a GP during pregnancy is not just about providing care for the several months of pregnancy, it’s about the commitment and continuity of care through the years and decades of your family’s health. Read on for how your GP can help when planning for a baby.

GPs bring a very broad skill base and referral networks with them when they are involved in maternity care, which involves pre-conception, antenatal, postnatal and neonatal aspects of care. 

Planning for a baby 

Having a baby is a very exciting time! 

If you are preparing for pregnancy, it is a good idea to speak with your GP first. There are many things you can do to improve your health and minimise the risk to your baby, all before conceiving. 

Your GP will provide you with expert advice on planning your pregnancy – they understand the medical issues, mental health concerns, have a well connected referral network and are used to working as a team in order to get you the best care possible. 

The preconception period (3 months before pregnancy) is the time to make life changes that you and your partner can help boost fertility, reduce problems during pregnancy and assist in recovery after birth. 

Preconception Check Up

During your appointment with your GP, you may ask them about: 

Immunisations

You may require boosters, even if you were full immunised as a child. All women should have up to date immunisations against Rubella (German measles) with the MMR vaccine. This will need to be done at least one month prior to conceiving. Once you are already pregnant (of if you suspect you may be) you cannot be immunised against Rubellas because it is a “live vaccine” and poses a serious risk to your baby’s health

Other immunisations you may need before falling pregnant:

  • Hepatits B
  • Chickenpox
  • Influenza

Ones that can be administered during pregnancy:

  • DTPa (tetanus, diphtheria, pertussis)

If you are unsure about your immunisation status, ask you GP for a blood screening test. 

For more information on pre pregnancy immunisations click here

Questions to ask your GP

Take this opportunity to maximise your overall wellbeing, and identify and minimise any risks. You may also ask your GP about: 

  • Testing for STIs 
  • A cervical screening test
  • A blood test to check your iron, vitamin D levels, and Rh factor to see if you are positive or negative
  • A urine test to screen for UTIs and kidney disease
  • Current medications 
  • Preexisting conditions such as asthma, heart problems, diabetes, epilepsy, blood disorders
  • Mental health including depression
  • Any genetic disorders in the family 
  • A pelvic, breast, and abdominal exam
  • A weight check: if you are overweight or underweight, you may have irregular periods, which make it harder to conceive. Your GP can help you set some goals to reach a conception-ready weight that will help to support a healthy pregnancy. 

woman holding a positive pregnancy testTop 10 pre-pregnancy questions 

When planning for a baby your GP can help with the answers, but it is a great opportunity to go into your appointment armed with a list of questions or concerns that you would like to discuss with your GP. 

Here are 10 common questions to get you started (in no particular order): 

  1. Should I take a prenatal vitamin? 
  2. Am I up to date with my immunisations?
  3. Are my current medications safe to take during pregnancy?
  4. Am I in a healthy weight range for pregnancy?
  5. What foods should I avoid?
  6. Can I still exercise? What exercise is safe?
  7. Is my family history of ‘x’ a concern?
  8. I have ‘x’ health condition, how might pregnancy affect it?
  9. What is the process of picking a hospital and the schedule of scans and hospital appointments like?
  10. Are there any other questions I need to ask?

Antenatal care – Your GPs role in pregnancy

Shared maternity care is a popular option of care for healthy women with a low risk pregnancy. 

Shared cared means that during your pregnancy, you can see the same GP for most of your pregnancy visits with some visits at the hospital. 

Dr Imasha Perera offers shared maternity care at HealthMint Cranbourne. You can find out more by contacting our Cranbourne clinic here

Postnatal care – Your GPs role after birth 

GPs are in a wonderful position to provide care after your baby arrives – for you and the entire family. 

It is recommended that you, and your baby see your GP when your baby is between five and 10 days old, and again at 6 weeks old. These are routine check ups and of course, you should always seek medical advice immediately if you or your baby are unwell. 

Your GP will work in collaboration with other healthcare providers such as your maternal and child health nurse, midwives, lactation consultations, paediatricians and obstetricians in order to optimise the care and outcomes for families. 

Your GP can build on and manage the relationship with you and your baby during post party and manage common neonatal concern, as well as medical and mental health problems of the mother and other family members, should they arise. 

Medical conditions that may have developed during pregnancy such as hypertension, diabetes and anaemia can also be managed by your GP. Preventative and lifestyle recommendations can also be established. 

GP postnatal check up with babyIf you are ready to discuss how one of the Independent GPs consulting at HealthMint can help when planning for a baby – Please book an appointment at one of our clinics.

Oct 10
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healthmint entrance

The Story of HealthMint Cranbourne North – A 4th Birthday Reflection

By Clinic News, Featured No Comments

This week has been a massive milestone at HealthMint Medical Centre in Cranbourne North. We have celebrated an incredible 4 years since the doors to the clinic opened. What an adventure it has been, and continues to be!

Founder and co-owner Chantelle Brott sits down to share her thoughts and reflections on the last 4 years of the HealthMint journey…

The birth of an idea

I was 25 years old, and finishing off my final semester of Science/Law at Monash uni, when Paul and I opened HealthMint. That makes it sound like I have a very high stress tolerance. I don’t. I just felt this strong and impossible-to-ignore pull to get out there and get started on our dream of vastly improving the healthcare system. I’m also pretty impatient, and felt that every day we hadn’t opened was another day we had lost an opportunity to create change. We have now reached our 4th birthday and are on the cusp of re-shaping our whole business for future growth. So this feels like the perfect time to look back, reflect and share some things that very few know about me and what has gone on behind the scenes of HealthMint in the last four years.

Most people who interact with HealthMint wouldn’t know who I am. But my fingerprints are on everything. My name is Chantelle and my husband (at the time, boyfriend) Paul and I opened HealthMint as equal partners in 2015. Most people are blown away by the fact that two people who weren’t even engaged would go all in on something like this together. But in our story, it makes perfect sense.

The HealthMint spark is ignited

Paul and I met in 2011 and came up with the idea for HealthMint around 2013. When we spent time together early on in our relationship we would spend hours talking about business, innovation and the healthcare system. It was like a fuse had been lit. We knew with absolute certainty that we had to and wanted to give life to our ideas. So we started spending time drafting concepts, business plans, area analyses, searching for sites and seeking out everything we could possibly learn about business. In secret. That’s right, we decided to take on this massive project, and we didn’t tell anyone for a long time. In some ways, that made it even more exciting.

My memory of how we pulled it all together is a bit blurry. At one point we met a bank representative at a business seminar (that led to us being able to source financing for our Cranbourne site). At another point we were bouncing between builders and architects and furniture shops and Medicare.

Growing the seed

I almost can’t believe this as I write it down, but we didn’t even have any employees around 2-3 weeks before being due to open our doors. We had very little idea of what to look for when interviewing our first reception applicants, but our gut feel didn’t let us down, and that’s how our first star receptionist (Jaymee) came on board. We’ve grown a lot together, and after opening with 4 people, including ourselves, there are now 22 (incredible) people in the team.

Designing the dream

Every large and tiny element you see when you interact with HealthMint was thought through by us. From plotting out the layout of our consulting rooms in my parents living room, to the size of the skirting boards and shade of paint on the walls. Everything has a thought process and a reason behind it. We also took a lot of risks. We really didn’t know before trying it out whether the concept of a mobile healthcare concierge would work.

 

 

We were also told by every IT company that we approached that setting up the existing medical software to work through wireless tablets (our goal) was impossible. They advised us to have, you guessed it, the big chunky desktop computer that you see at every other clinic in Australia, connected by Ethernet to the wall.

But I knew in my heart of hearts that to achieve that feeling of connection, by having doctors and patients sit face to face, and the feeling of attentiveness, by having patients in the centre of the room, that we had to find a way to get rid of that desk. Most people don’t know this, but we went out and purchased a surface pro tablet, set up a dummy server at home and a test environment of the medical software and Paul tinkered with it for hours on end until he got it working. That was a very emotional moment for us, because we knew right then that our whole concept was possible. Four years on, and we are still the only medical centre in all of Australia to have the whole team working through wireless tablets.

Growing pains and triumphs

As most small business owners would understand, we have had some incredible highs, but also some very deep lows. I won’t go into too much into detail, but the pain of business and people coming and going can sometimes be so sharp. It can also be very tiring. There were months where Paul consulted 6 days in a row and we would then spend Sunday catching up on business management. We even had to cancel our honeymoon at one point. Thankfully, a few weeks prior, we were able to arrange cover.

Since opening our doors we have achieved things I didn’t even know we would need to achieve. I now have a kick-ass system for interviewing and hiring, have taught myself how to create digital document automations that save me hours for on-boarding, and I’ve even become pretty efficient at video editing. And that’s just the tip of the iceberg. We also have 250+ written systems that specify nearly everything that every team member needs to follow to deliver our signature, personalised and high quality healthcare experience. We’ve even been showcased on channel ten news, channel 7 Sunrise and 3aw.

We’re still working out our next moves – but we have this massive dream goal of some day having 100 HealthMints around Australia delivering the highest quality care, the best patient experiences, constantly innovating and shining a light on just how great healthcare delivery can really be. We want to create a future where the next generation is never afraid of going to the doctor. Where people feel confident that there are clinics nearby where they will be heard, taken seriously and know that their health is in good hands.

Being the change

I’ve been lucky, I’ve got an amazing family GP who I trust and who is there for me. Most of my friends and the people I know don’t have that. A few days ago my brother in law told me he can’t even remember the name of the GP he was seeing. We’ve got to change this. Our population is living longer, and there will be more and more elderly people. No workforce is better placed to keep us well and keep us out of hospital than our first line of defense – GPs. But with little true competition and the rise of bulk billing, the General practice industry has become a numbers game. Less money from Medicare relative to inflation + more patients per hour = we can keep going. This has created a conveyor belt of commoditised care (where people are just numbers) in many circumstances.

You’ve got to wonder how much a place cares about you when they put out an old plastic chair, ugly carpet, neon lights and a 50 minute wait time as your greeting. But Paul and I, and now the team beside us, believe that we can change this.

HealthMint isn’t just a business started by 2 young and somewhat naive dreamers anymore. Now it’s a movement, with nurses, concierge, doctors, psychologists and other practitioners who all believe that by looking at healthcare from a different perspective, we can make things so much better than they are, and help thousands of people reach their potential.

Our second site is on its way, and I’m looking forward to seeing what the next 40 years brings.

P.s. if you connect with our story, please reach out to me

Sep 12
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Casey Cardinia Business Awards Finalist

Casey Cardinia Business Awards Finalist

By Business, Clinic News, Featured, General Wellbeing No Comments

HealthMint Medical Centre in Cranbourne North has been nominated as a finalist for the the 2019 Casey-Cardinia Business Awards!

The awards is an annual partnership between the City of Casey and Cardinia Shire Council to recognise and celebrate the outstanding achievements and contributions of businesses and organisations in the local area.

We are in the running for the Health, Education and Well-being award, as well as in the running for the coveted Casey Cardinia Business of the Year Award!

In the four years since opening, HealthMint Medical Centre have been re-imagining the GP clinic and have succeeded in creating a space where our patients feel heard, relaxed, respected, and confident that their health is in good hands.

The famous 5 minute wait time has been splashed across the media this year and it has been a real game changer when it comes to setting the clinic apart. With the aid of state of the art technology to save time, being efficient has allowed for more time available with the clinic’s doctors, nurses, and allied health specialists.

HealthMint believes in delivering high-quality services. A proactive and preventative approach of healthcare is constantly at the forefront of the medical centre’s model, and with the independent GPs delivering initiatives like Health Check Ups for new patients and the availability of health check-lists during appointments, and offering niche services like Iron Infusions, skin checks, and bulk billed Quick Consults, the health and wellbeing of the patients are always the priority.

The winners of the Casey Cardinia Business Awards Finalist will be announced at a Gala Dinner on Friday 18th October at the Cranbourne Racing Centre.

With excitement in the air, several of our team members will be in attendance on the night with fingers and toes crossed!

HealthMint wishes all the finalists good-luck and cannot wait to celebrate with the other local business on the night.

You can see a complete list of the wonderful finalists here:

https://caseycardinia.com.au/business-awards/2019-finalists

 

Casey Cardinia Business Awards FinalistCasey Cardinia Business Awards Finalist

Want more information?

Call (03) 5611 3365 to speak to a friendly patient concierge

or book an appointment here
Oct 04
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healthmint-health-myths

Common Health Myths

By Body Systems, Featured, General Wellbeing, Lifestyle No Comments

It’s important to revisit what we know about our health to check that our knowledge is actually based on good science. Here are 5 common health myths you might have come across, and why they might not be as accurate as many people think.

  1. You can catch a cold by getting cold

It sounds obvious – if you get cold and wet, you’ll come down with a cold.  These days, most people know that colds are in fact caused by a virus, but they’re still quick to blame being cold for their illness.

We pick up viruses and other organisms through contact with other infected people. While these colds are more likely during the cold winter months, it’s likely that the majority of infections are picked up because bad weather forces people indoors, in closer proximity to one another.

The air temperature might have some impact on how long viruses can stay alive, and that inhaling cold air can cool the nasal passage down which can help some viruses to break the mucus barrier and enter the body. However, while cold weather can make it more likely that you will catch a cold, it’s not the weather’s fault when you’re ill.

  1. Cracking your joints can cause arthritis

People who crack their knuckles are routinely told they are making themselves more susceptible to arthritis. The truth is that the risk of arthritis is almost exactly the same for people who do crack their knuckles when compared to people who don’t.

When you crack your knuckles, you are pulling apart the joint very slightly. That causes a pressure decrease in the fluid that keeps the joints lubricated. Bubbles form in the fluid, and the variation in pressure causes the cracking sound. It might be annoying to people around you, but it won’t give you arthritis.

  1. Drink eight glasses of water every day.

Drinking water is essential for a healthy body, but how much should we be drinking? The answer is – enough. The amount of water each person needs can vary widely. Another factor that can influence how much water you need to consume is how much liquid you are consuming from other sources. 80% of an average person’s water intake is sourced from drinks (including caffeinated beverages like coffee), with 20% coming from the food they eat.

Studies show that on average, women require 2.7 litres of water per day, with men requiring 3.7 litres. However, that figure represents the total water intake – meaning your coffee counts. You should still try to drink water, but forcing yourself to drink a pre-determined amount is not necessary.

  1. Choosing low-fat products is better for your health

Low-fat products are sold as healthier options, but that advertising is misleading in many cases. Many low-fat products have increased sugar and salt to compensate for the loss of taste. Low-fat products can contain as many (or even more) kilojoules than their full-fat equivalents. Fat can help you feel full for longer, and a carefully balanced diet will include some healthy fats. Advertisers are very good at getting you to choose their product, but don’t be deceived by claims on the packaging.  A better strategy for choosing healthier options is to practice reading nutritional labels.

  1. The flu vaccine causes the flu

It’s a common misunderstanding that the flu vaccine can give people the flu. The truth is, you cannot catch influenza from a flu shot. The flu vaccine contains inactivated viruses that can’t harm you. However, some people do have mild side effects from the vaccination such as low-grade fever and body aches that can cause them to incorrectly self-diagnose with the flu. It’s important to remember that the flu vaccine is most often offered during periods of increased risk of catching the flu, which can cause a false association between the symptoms and the vaccine.

The vaccine only contains the strains of the influenza virus that authorities predict are the most likely for that season, which leaves people potentially open to other strains of influenza. It also does not provide 100% immunity, although most people will experience reduced symptoms if they do happen to catch the virus. Lastly, many people pick up a bad cold and mistakenly assume they have the flu – and blame their flu shot. Getting the flu shot helps protect you and vulnerable members of the community, and could save you from getting seriously sick.

When it comes to your health, the right advice is crucial. If you are looking for answers to your health questions, your GP is a great place to start. Cut through the conflicting information and get health advice tailored directly to your personal situation.

Want more information?

Call (03) 5611 3365 to speak to a friendly patient concierge

or book an appointment here
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